Terms of Service

Effective Date: 2025

Welcome to Nora Lash & Wax! By booking an appointment or using our services, you agree to the following Terms of Service. Please read carefully.

1. Appointments & Cancellations

  • All appointments must be booked online by phone or text.

  • A valid credit/debit card is required to secure bookings.

  • Cancellations/Reschedules: Please notify us at least 24 hours in advance to avoid a cancellation fee.

  • Late Arrivals: A 10-minute grace period is allowed. After that, your appointment may be shortened or rescheduled.

  • No-Shows: No-shows will be charged 50% of the service cost.

2. Refund & Satisfaction Policy

  • No refunds are issued for services rendered.

  • If you experience an issue within 7 days of your lash appointment, we offer a one-time, no-questions-asked free refill to fix any retention issues.

  • For waxing services, please notify us within 24 hours of any concerns.

3. Health & Safety

  • Clients must disclose any allergies, medical conditions, or skin sensitivities before services.

  • We reserve the right to refuse service if a client has eye infections, open wounds, or contraindications that may affect treatment.

  • For lash extensions, we use Xtreme Lashes® medical-grade adhesive, designed to be hypoallergenic and safe for sensitive eyes.

4. Deposits & Payments

  • Certain services may require a non-refundable deposit at the time of booking.

  • Payments are accepted via credit/debit card, cash, or digital payment apps (if applicable).

  • Gift cards & promotional discounts cannot be exchanged for cash.

5. Service Guarantee

  • All lash applications are performed by licensed and certified professionals (including Xtreme Lashes® & Nova Lash).

  • We ensure proper hygiene, sanitation, and industry-leading techniques for lash extensions, waxing, and brow services.

6. Client Conduct & Salon Etiquette

  • Please arrive with clean lashes and minimal eye makeup for lash appointments.

  • Disruptive or inappropriate behavior may result in service refusal.

7. Privacy Policy

  • Any personal information collected (name, email, payment details) is used solely for booking and communication purposes.

  • We do not sell or share client data with third parties.

8. Changes to These Terms

  • Nora Lash & Wax reserves the right to modify these terms at any time. Updates will be posted on our website.

9. Contact Information

For any questions regarding our Terms of Service, please contact us:

Email: Noralasheswax@gmail.com

Text: 832-409-1512